Robin Lane GP

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Robin Lane GP


This report forms part of the second phase of the pilot that includes visits to a further three surgeries and relates to Robin Lane GP Practice. The aim of this project was to better understand how people access their GP services,  and what will help to improve people’s experiences of visiting their GP.

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Robin Lane GP Report

In April and May 2018 we carried out three visits to Robin Lane GP Practice. We gathered views and experiences from patients and carers in the surgery waiting areas. We also made observations about the environment. (Click on the report to read in full)

Recommendations

Experiences of appointment system (including access and booking)

Information and communication

Quality of care and services

Action Plan

To follow

Actions

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