Robin Lane GP
This report forms part of the second phase of the pilot that includes visits to a further three surgeries and relates to Robin Lane GP Practice. The aim of this project was to better understand how people access their GP services, and what will help to improve people’s experiences of visiting their GP.
Robin Lane GP Report
In April and May 2018 we carried out three visits to Robin Lane GP Practice. We gathered views and experiences from patients and carers in the surgery waiting areas. We also made observations about the environment. (Click on the report to read in full)
Recommendations
Experiences of appointment system (including access and booking)
Information and communication
Quality of care and services
Service Provider Response
Actions
we continue to work on maintaining adequate staffing to improve the patient experience & wait times
We will conduct a patient survey
These will be added to the noticeboard and to our website