Where to go for NHS Audiology in Leeds

If you need NHS audiology services in Leeds, there are several providers.
New patients need a GP referral.

The providers and locations are as follows:

• Leeds Teaching Hospitals at Seacroft and Wharfedale.
• Chevin Medical Practice at Bramhope and Glenlea Surgeries.
• Living Care at Thrope Park clinic, Scrivens at Beeston, Horsforth and Hunslet.
• Meanwood at Meanwood Health Centre, Crossgates, Wetherby, Bramley, Pudsey, Wortley and Guiseley practices.
• Westcliffe Health Innovations at Eccleshill Treatment Centre, Bradford.

For hearing aid support, repairs, batteries or appointments, contact the organisation where you got your hearing aids from, and they will be able to help you.

If you were previously with Specsavers, please contact the Hearing Aid Aftercare Service (HAAC) directly.
Email: meanwood.haac@nhs.net
Call: 0113 261 8515
Open Monday to Friday from 9:30 am to 4 pm.

NHS audiology services are provided by the list above.

You should only contact HAAC if you:

• Already have NHS hearing aids from Specsavers.
• Need repairs, batteries, or other hearing aid equipment from Specsavers.
• Have questions about appointments or aftercare and are an ex-Specsavers patient.

Please note:

• The reception team may not have access to details on your clinical records.
• There are several locations across Leeds where you can be assisted in person.

If you have never used NHS audiology services before, ask your GP for an NHS audiology referral.

Your GP will arrange a referral so you can:

• Have a hearing test.
• Be assessed for hearing aids.
• Access NHS hearing-related support.

Leeds also works with BID Services, a Leeds-based charity that supports people who are:

• Deaf or hard of hearing.
• Visually impaired or deafblind.

BID Services may be able to help with:

• Basic hearing aid repairs.
• Tips and domes.
• Practical advice and support for you and your carers.

If you are housebound, then you can ask for an NHS home (domiciliary) visit from certain providers. These can be arranged case-by-case basis. Please note that this will require a letter from your registered GP to confirm that you are housebound.

To make a formal complaint about services provided by any of the audiology providers listed above, contact the Patient Advice and Liaison Service (PALS) at the West Yorkshire Integrated Care Board (those in charge of the NHS in West Yorkshire).

Phone: 01924 552 150
Email: wyicb.complaints@nhs.net.
You can also visit the West Yorkshire Integrated Care Board complaints webpage.

Since 01 April 2024, Specsavers is no longer the provider for audiology in Leeds.

NHS audiology services in Leeds for patients who were previously seen by Specsavers are now provided by the Hearing Aid Aftercare Service (HAAC) at Meanwood.

If you previously used Specsavers, you now need to contact HAAC for ongoing NHS support.

Hearing Aid Aftercare Service (HAAC)
Email: meanwood.haac@nhs.net
Phone: 0113 261 8515
Open Monday to Friday, 9:30 am to 4 pm.

Since April 2024, over 600 people have contacted Healthwatch Leeds with questions and concerns about changes to NHS audiology and hearing aid services in Leeds.

• We listen to people's experiences of health and care services.
• We share feedback with service providers and decision makers.
• We make recommendations for services to improve their communication and service quality.

We have published a briefing paper on how services should communicate changes in service, using NHS audiology in Leeds as an example. We have worked directly with the audiology and hearing aid service provider and the commissioner to make sure the new service is right for the people who use it.