Videos of people's health and care experiences
We regularly capture people's journeys through health and care services by recording interviews describing their recent experiences. This is part of a project we call 'How does it feel for me?'
On this page, you can find out more about:
- What is ‘How does it feel for me’?
- Who is involved
- The four parts that make up the project
- The current participants
- How to use the videos
- How to become a participant and share your story
What is the 'How does it feel for me?' project?
‘How does it feel for me?’ is a partnership project that aims to truly understand people’s experiences across health and care services to improve the quality of these services and have a person-centred approach.
The ‘How does it feel for me?’ project started following a Care Quality Commission visit to Leeds in Autumn 2018, which looked at older people’s experiences of moving in and out of health and care settings. The visit identified a gap in understanding the quality of people’s experiences as they moved across the Leeds health and care system.
Often, the quality of people's experiences of health and care is assessed within individual services, however, this does not always reflect people's overall experience of care as they receive care from various services. A ‘How does it feel for me?’ group was formed to tackle differences in experiences through a four-stranded approach focused on person-centred care.
- People’s voices.
- Metrics.
- Compliments and complaints.
- Case note audits.
This approach helped organisations understand common themes in people’s experiences. This is essential to make sure the whole system makes improvements.
Who is involved in the 'How does it feel for me?' project?
The partners involved in ‘How does it feel for me?’ include Healthwatch Leeds, Leeds Health and Care Partnership, Age UK Leeds, Forum Central, Leeds Community Healthcare NHS Trust, Carers Leeds, Leeds City Council, Leeds Teaching Hospital NHS Trust, St Gemmas Hospice and Leeds and York Partnership NHS Foundation Trust.
Involving partnering organisations in this project means we can make the biggest impact to improve health and care services by bringing people's experiences to the heart of health and care decision-making and quality world.
Watch the videos below to hear testimonies from Paul Bollum, the Head of Care and Development from the Leeds Health and Care Partnership team and Krystina Kozlowska, the Head of Patient Experience at Leeds Teaching Hospital NHS Trust about the impact Healthwatch Involvement has had on the programme.
The four strands of 'How does it feel for me?'
- People’s voice
Healthwatch Leeds produces real-time videos with people who are accessing multiple health and care services. The videos follow their experiences over 6-12 months. You can find the videos and how to get involved below. - Metrics
Metrics give us numerical data to help track performance. A biannual survey is being carried out in Leeds to get a quantitative measure of people’s experiences of care as they move through the health and care system. - Compliments and complaints
Services record the themes when people contact them to give compliments or make a complaint. Complaints and compliments are reviewed to see what they tell us about people’s journeys through the health and care system. - Case note audits
Case note reviews for people are undertaken by multiple health and care partners to look at people’s journeys from different perspectives.
Meet the people involved and watch their videos
Each month, we record people’s experiences by video, audio or written testimony and share them with senior decision-makers for them to reflect and act on. We are extremely grateful to these people for volunteering to have their experiences documented to help us influence change.
Click on the image of each participant to see their profile, videos and summaries.
Using the ‘How does it feel for me?’ videos
All the videos and summary reports on our website are publicly available. We welcome any organisation or individual using them wherever they can to improve practice or influence change. This could be in team meetings, staff development days, training or on websites and intranets. The summary reports have a useful list of reflective questions that could be used for learning and development within teams and organisations.
Click on the button below to see the full index of videos and summary reports that have been part of the ‘How does it feel for me?’ project.
How to become a participant and share your experience of health and care services
- Are you a male from a minority ethnic community or do you have a learning disability?
- Do you or someone you look after see multiple health and care professionals for physical and/or mental health?
- Do you want to be heard?
We are looking for people who are currently underrepresented in our project to record their health and care journey once a month over 6 months using video or audio (and anonymously if you wish).
£100 thank you voucher is given to participants at the end of the filming period. Interpreters are available for anyone whose first language is not English including British Sign Language.
“I’ve really enjoyed doing the videos. Knowing it’s getting shown to professionals that, it might give them a bit more of an insight of really what is going on.”Jess, participant
If you know of anyone who might be interested in the project, please encourage them to complete this 'How does it feel for me?' interest form.
Alternatively, you can give us your details over the phone by calling 0113 898 0035.
