Welcome to Your Healthwatch Leeds
Right to clear communication
We created a video which can be used to inform people about their right to ask for appropriate communication support for health and care appointments. The video gives examples of support that patients can request.
It is a legal requirement that health and care services provide information in a way that meets people's communication needs, whether they are blind, deaf, have learning disabilities or neurodivergence.
We have made this video available to download so that GP practices can play it in their waiting rooms and other health and care services can promote it too.
Click on the button to watch the videos with the option to download.
Video for GPsVideo for all healthcare
Visiting Brandon House
On 18th December 2023, we visited Brandon House Nursing Home to ask people living there and their families about their experience of living in the care home.
Enter & View is a statutory right to conduct visits that allow trained authorised representatives of Healthwatch Leeds to enter premises where health and care are provided, to observe the nature and quality of the service.
You can read about what people said and our recommendations in our report.
Brandon House Report
End of life care in West Yorkshire
We were commissioned by the people in charge of the NHS in West Yorkshire to work alongside other local Healthwatch in West Yorkshire to find out people's experiences of end-of-life care.
We produced a report and storybook of people's experiences which will be used to shape the way end-of-life and palliative care services are delivered.
Warning: The documents include details about death and dying which some people may find distressing to read.
End of life care report
Our latest newsletter
The monthly newsletter tells you:
- recent reports that have already made a difference to health and care services
- our latest videos
- and opportunities for you to get involved.
Our latest newsletter is keeping you up to date with Healthwatch Leeds activity and also things we are doing in West Yorkshire.
Read the latest newsletter here.
Click the button below to sign up to receive future emails so you don't miss out. You can unsubscribe at any time.
We asked people and communities in Leeds about their experience of booking and attending appointments digitally vs in-person. Digital appointments include online or over the telephone.
The report concludes that digital access. while it can be useful for some, it is not for everyone. Find out why and our recommendations in the report.
Click on the button to read more.
Are you struggling to find a NHS dentist?
We have created a page to provide you with information and advice on finding a dentist.
While we can't book you in with a dentist, we can point you in the right direction.
Click the button below to read about how to find an NHS dentist and how to get urgent dental treatment.
You can also contact us by calling 0113 898 0035 or emailing firstname.lastname@example.org
Advice and Info
West Yorkshire Voice
West Yorkshire Voice is a diverse group of members of the public and organisations which share their views and experiences of health and care services at a West Yorkshire level.
If you would like to find out more, call 0113 898 0035, email email@example.com or text 07717 309 843.
Click on the buttons below to register your interest in joining the West Yorkshire Voice.
Booking appointments at the GP
Many people tell us that they struggle to access their GP and make appointments. In 2022, GP practices introduced a more thorough process where receptionists asked questions to find out more about patient's issues, to assign them to the appropriate professional. This process is called triage.
After speaking to community groups, we found that this can cause a barrier for some people, making it even harder to get the appointment they need.
Patient Reference Group
The Leeds Teaching Hospital NHS Trust is running a Patient Reference Group on 6th March 2024. The group is held online on MS Teams from 10:00 am to 11:30 am. The group is a forum of patients, carers and members of the public where they can support the Trust in making decisions and changes.
This meeting will discuss the new way of patients providing consent before a procedure. Previously a paper consent form would be signed but they are looking to move to a digital application called Concentric. This meeting will allow you to give your feedback.
Find out more
Advice & Information
We provide an information service to help you understand and access health and care services in the Leeds area.
We also want you to tell us about your experiences, have you had a good or bad experience of a health or care service? Use our feedback form.
The information service is open on weekdays from 9am to 4pm.
If there is no answer, please leave a message or email us and we aim to get back to you within two working days.
Call: 0113 898 0035
Text: 07717 309 843
Click here to talk to us
We’re a group of 14-25 year old volunteers that work with YouthWatch Leeds. We listen to the views of children and young people on how services like doctors, dentists and social workers could be made better for them.
We make sure their voices are heard! We try to be a group where everyone can be involved and have their say. You can read more about how we work in our Ways of Working by clicking on the button below.
For more information about YouthWatch Leeds and to find out if you would like to join, email Rameesah or phone us on 0113 898 0035.
Volunteering with us
We don’t have a fixed idea of who will want to help us out, but if you agree with our vision and values – we’ll try and work something out with you.
We will always try to match the role to where your interests are.
We want volunteering to reflect your interests and your ideas about how we can help to improve health and social care systems in Leeds.