Manor Park Surgery
This report forms part of the second phase of the pilot that includes visits to a further three surgeries and relates to Robin Lane GP Practice. The aim of this project was to better understand how people access their GP services, and what will help to improve people’s experiences of visiting their GP.
Manor Park Surgery Report
The aim of this project was to better understand, how people access their GP services and what will help to improve people’s experiences of visiting their GP. below is a sample of recommendations. To see the full list read the report by clicking on the report on the left.
Recommendations
Review staffing of the telephone appointment system to make it easier for patients to get through on the phone.
Consider introducing more out of hours appointments.
Regularly update patients about any changes relating to the surgery, preferably in advance.
Provider Response
Following our visit in October 2017. Manor Park Surgery have provided an update. To read the full response click on the report on the left.
Highlights
We continue to make improvements on the telephone and will start to analyse calls received and trend patterns over the week to ensure we have the right number of staff and at the right time.
On 3rd November 2018 we joined the Pudsey hub which is a collection of GP practices offering weekend and weekday evening appointments from one location, in addition to our core service.
We will update our PPG in advance and where possible, at one of our quarterly meetings and consult with our patients i.e. our patient survey.