People’s experience of using NHS 111 for mental health crisis support Hundreds of people in Leeds shared their experiences or views of NHS 111’s mental health crisis support. Their voices highlight what is working, where people are being left without the help they need, and what must change to ensure NHS 111 is a safe, trusted front door to early … Read More
Ensuring access beyond digital in health and care
People’s experiences of digital health and careWith the NHS 10-year plan published in 2025 focusing on the shift from analogue to digital in health services, this briefing paper considers why we need to get this move right for people, what services can do to help and the risk to people if it isn’t done properly.Back to reports…Published: 29 September 2025. … Read More
Waiting lists
Waiting listsBetween September 2024 to February 2025, Healthwatch Leeds collaborated with the Leeds Integrated Care Board and the Network Data Lab to bring local residents to participate in focus groups about waiting times.Back to reports…Report published 08 September 2025 Written by Helen ButtersThe Networked Data Lab Topic 5: Waiting List Highlights NDL (Leeds Network Data Lab) reportAs outlined in the … Read More
Jargon Buster: Clear, Inclusive Language in Health and Care
Why the language we use mattersIn health and social care, words matter. The way we talk about services, policies and people can either open doors to understanding or unintentionally create barriers. We often forget that the words and phrases we use daily in meetings, reports, or conversations with colleagues may not be clear to everyone, especially those we support. Terms … Read More
GP websites
GP website accessibility summary reportOur findings about how accessible GP websites are, and what can be added to make them better suited to those with additional communication needs.Back to reports…GP website accessibility summary reportPublished 10 July 2025 Written by the Healthwatch team If you would like the report in another format, please contact us on 0113 898 0035 or email … Read More
Annual report 2024-25
Annual report 2024 to 2025″This year has been another year focusing on the key issues that matter to the people of Leeds: dentistry, mental health, access to GPs, health inequalities and seeing real changes to services as a result of the feedback that you have shared with us. Looking ahead it is a time of continued challenges for the NHS … Read More
Well Wave Youth Sexual Wellness Service Social Media Report
Well Wave social media reportUnderstanding what young people want from sexual health services online – insight for Well Wave.Back to reports…Listening to young people: Improving Well Wave’s social media for sexual health support in LeedsPublished 06 June 2025 Written by Katie Joenn If you would like the report in another format, please contact us on 0113 898 0035 or email … Read More
AIS SAF Website Report
Accessible Information Standard Self-Assessment Framework Pilot Website ReviewMaking sure that people can access information about what health and care services are doing to be accessible for people with communication barriers.Back to reports…Accessible Information Standard Self-Assessment Framework Website Pilot reportPublished 19 May 2025 Written by Katie Joenn If you would like the report in another format, please contact us on 0113 … Read More
AIS Self Assessment Framework pilot report
Testing the Accessible Information Standard Self-Assessment Framework Pilot in LeedsExploring how well the refreshed Accessible Information Standard Self-Assessment Framework works in practice.Back to reports…Accessible Information Standard Self-Assessment Framework Pilot ReportPublished 19 May 2025 Written by Tatum Yip and Katie Joenn If you would like the report in another format, please contact us on 0113 898 0035 or email the team … Read More
Pain management videos
Living with chronic painWe interviewed four people who are living with chronic pain to find out their experience of managing their condition and how they have found support from health and care services.Back to reports…Using the pain management videosThe video participants discussed topics that covered more than just the Pain Management Team; they all discussed how services across health and … Read More