The NHS App: What people in Leeds really thinkThis report draws on people’s experiences of using, or not using, the NHS App. Between November and December 2025, we gathered the thoughts of 456 people, capturing their experiences through visits to community organisations and groups, and an online survey.Back to reports…What people in Leeds thought about the NHS appPublished: 8 May … Read More
Ensuring access beyond digital in health and care
People’s experiences of digital health and careWith the NHS 10-year plan published in 2025 focusing on the shift from analogue to digital in health services, this briefing paper considers why we need to get this move right for people, what services can do to help and the risk to people if it isn’t done properly.Back to reports…Published: 29 September 2025. … Read More
Digital appointment check-in
Digital appointmentsBetween April and June 2023, we visited community groups across Leeds to find out their experience of booking and attending healthcare appointments face-to-face, over the phone and online.Back to reports…Digital appointments check-inThe digital appointment check-in is part of our ongoing community check-in series where we ask people across Leeds and in community groups, their thoughts on certain aspects of … Read More
Digitising Leeds
The lockdown imposed from March 2020 brought with it some radical changes to how people are able to access health and care services. Face to face meetings with healthcare staff were dramatically reduced and it meant that some of the digital changes that service providers were hoping to introduce slowly were forced to be activated quickly to be able to continue to deliver services.