Why independent listening matters in health and social careJointly commissioned by Healthwatch England, The King’s Fund carried out an independent review of the Healthwatch model, looking at what worked well, what challenges the model faced and what the future of people and community services should look like when the NHS is undergoing significant structural change.Back to reports…Briefing paper published 27 … Read More
NHS 111 mental health crisis support line
People’s experience of using NHS 111 for mental health crisis support Hundreds of people in Leeds shared their experiences or views of NHS 111’s mental health crisis support. Their voices highlight what is working, where people are being left without the help they need, and what must change to ensure NHS 111 is a safe, trusted front door to early … Read More