Repeat prescriptions
Repeat prescriptions check-in
We heard that the way repeat prescriptions can be ordered had changed for some people including people being encouraged to use the NHS app. We wanted to find out about people's experiences in Leeds and how they were finding it. We spoke to particular communities who we know are more likely to experience barriers both in accessing services and using digital. These are: older people, disabled people, people from minority ethnic communities, and those living in areas with high numbers of low-income households.
You can find full details of our findings and recommendations in our report.
If you require the report in an alternative format, please get in touch. You can request a copy by calling 0113 898 0035, email info@healthwatchleeds.co.uk or text 07717 309 843.
Highlights
Our survey told us that although 49% of respondents ordered their repeat prescription online, people from minority ethnic backgrounds, those living in areas of low income and older people were much less likely to order their prescription this way. Confidence in ordering a repeat prescription online was also significantly lower amongst these groups.
People were most likely to report positive experiences in ordering their prescriptions via electronic repeat dispensing, ordering online and via a pharmacy.
Feedback about ordering online was split between those who found it convenient, easy and efficient and those who faced barriers.