We received 697 responses to our survey and some of the key messages were; many people did not know where to go for help and support, there were significant variations in the support people received and people told us that being listened to and having someone to talk to were the most important things for them during a crisis.

Below are some of the key recommendations that we have made. Click on the image of the report on the left to read in full.

Following on from our report about mental health crisis in Leeds we asked service providers to tell what they planned to do to address the concerns that had been raised. We requested action plans from those that provide services and support in Leeds, highlighting the actions they plan to take and when and how they hope to carry these out. Click here to read the action plans. We will follow up on these and continue to work with those that provide and commission services to ensure that the recommendations made in our report are acted upon and support for people in crisis in Leeds improves.

These comments give a flavour of what people told us. Some comments relate to crisis services whilst others relate to ongoing mental health support and mainstream services. We received so many comments about services and the issues that people encountered, we wanted to share some of this as well. We have also shared  people’s comments about why they did not seek support when they had a mental health crisis.

People used a range of abbreviations when talking to us about their experiences click on the list on the left for an explanation of the abbreviations used.

To listen to some of the feedback people gave us click on the report, 'Listen to the comments from people.." on the left.