Changes to mental health services for older people
We worked in partnership with LYPFT to carry out visits to memory clinics and community mental health outpatient clinics and spoke to 58 service users and carers. We also carried out focus groups in two of the older people's inpatient wards at the Mount, where we talked to 18 people.
Changes to community mental health services for older people
Although there was an overall positive response to the proposed changes, it’s important to note the valid concerns raised by service users and their relatives/carers. It will be important for LYPFT to address these concerns when the changes are brought in. It will also be important to ensure clear communication and reassurance around the changes and what it will mean for service users and their relatives and carers. (Click on the report to read in full)
Keep people well informed about the changes and how these will impact on the service that they receive.
Ensure there is good, effective and clear communication about appointments and clinics.
Put in place suitable processes for referring to and working with other services in the community.
Address any concerns about resources and clarify how the new service will be delivered within the available resources.
Wherever possible ensure people have continuity of care, especially during the transition to the new service.
Once the service is up and running, seek service user/carer feedback to ensure that it continues to meet the needs of patients.
Service provider response
LYPFT have responded to our recommendations below are highlights. Click on the report on the left for a more in depth view of their responses. (Click on the report to read in full)
We will also keep updating our website with information about the changes and will send out paper versions in the autumn
The admin support for our older people’s service will be provided by people who understand the needs of our service users.
We have deliberately designed our services to align better with organisations like the Integrated Neighbourhood Teams and over the next 6 months will be looking at how to develop closer working relationships
We have gone back and looked at the resource again.
Continuity of care in the new service. We have looked at ways we can reduce people being handed from one worker to another. Sometimes people’s support needs are complex and require support from more than one person. We can’t always guarantee it will be the same person.
When the new service starts, we will keep evaluating how well we are doing.