Ensure that residents are/or their family members understand what a care plan is and where appropriate are routinely invited to be involved in reviews.

Improve methods to regularly get feedback from relatives and residents and feed back any changes that have happened as a result. This should include ways that people can share feedback anonymously.

Improve the choice and nutrition of food offered at Brandon House. This could include seeking feedback from residents as well as getting nutritional advice.

A new electronic system will send out surveys from head office for people to complete.

All the food menus in the home have been reviewed and updated.

A new phone system has been implemented in the home to improve how the nursing home responds to calls.