Look at what can be put in place to help create a compassionate culture where residents feel that all staff are caring, and staff want to stay in their roles.

Continue to monitor call bell response times, particularly on evenings and weekends and take action to address any concerns highlighted. Enure call bells are left within reach.

Review the range of activities on offer in relation to people's needs and interests, particularly considering the needs of people with dementia and those who may not be able to participate in group activities.

Decision boxes have been introduced for staff, residents and visitors to submit suggestions around food, activities and general suggestions regarding the running of the home.

Regular team meetings are held where team building and motivation are a focus. Staff communication with residents and how their communication styles can impact residents in also discussed.

New sensory equipment has been purchased including arts and crafts and music therapy items which will be used to support more dementia-friendly activities.

The call bell system is monitored daily looking at average call bell response times. There has been a notable improvement already in call bell response times and this will continue to be monitored.