Seacroft Grange Care Village
Healthwatch Leeds carried out an unannounced enter and view visit to Seacroft Grange Care Village on 30th August 2018. The visit was
undertaken following a Care Quality Commission (CQC) report published in July 2018 rating the home as requiring improvement in two out of five areas. A number of concerns were also highlighted by the local authority in relation to the home and the quality of care provided.
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Enter & View Seacroft Grange Care Village
Based on our observations and the respondents’ feedback, the majority of people were happy with the care and support received at Seacroft Grange Care Village. However, there were a few issues highlighted and we have made suggestions for review and improvement in the following
areas:
Recommendations
Clearer signage and information
Activities review
Food variety and special dietary requirements
Enter & View Seacroft Grange Care Village
Seacroft Care Village have responded to our recommendations below is a sample to read the full provider response click on the report on the left.
Actions
We have a you said, we did board displayed in the reception area with various questions and feedback received from residents, staff and relatives.
With regards to activities signage, each community has their own activities posters and a hard copies are sent to individual residents.
The catering manager has spoken with residents about what foods and changes they would like to see within the menu.