Primrose Court Care Home

E&V Primrose court feature image
 

Primrose Court Care Home


Healthwatch Leeds carried out an Enter and View visit to Primrose Court in June 2018. The visit was part of our programme of Enter and View visits to care homes in Leeds.
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Primrose Court Care Home Report

Based on our observations and the respondents feedback, we have made suggestions for improvement in the following areas:

Recommendations

Consultation of both residents and relatives about changes in the care home;

Communication to both residents and relatives

Accessible Information Standard.

Action Plan

Primrose Court have responded to our Recommendations and supplied the action plan details. See a sample below and click on the report to read them in full.

Highlights

We have all staff photos displayed in the reception area on our meet the team board , names have now been added to each individual photo , enabling residents and visitors to the home to recognise each staff member

Complaints/Compliments procedures at present for both internal and external are already displayed in the reception area

Each individual resident already has a communication care plan this identifies any communication difficulties and aids/adaptions required,