Bexley Wing Surgical Outpatients

This piece of work is part of our ongoing outpatients project to gain people’s views and experiences of attending outpatients’ appointments at Leeds Teaching Hospital NHS Trust (LTHT) between May 2016 and December 2017. This report summarises the findings of our visits to Bexley Wing Surgical Outpatients at St James University Hospital (SJUH)

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Bexley Wing Surgical Outpatients

During Nov 2017, we carried out three visits to Bexley Surgical Outpatients. We gathered views and experiences from patients, carers and relatives in the waiting areas. We also made observations about the environment. Below are some of the recommendations we made, click on the report on the left to read the full report

Recommendations

Look at ways of reducing the number of rescheduled appointments. For example, review how appointments are rescheduled to take into consideration the time taken for test results to come back.

Regularly check that the self-check-in machine is working correctly and ensure that any issues are fixed if they arise.

Look at ways of reducing waiting times for blood tests.

Action Plan

Bexley Wing responded to our recommendations, below is a sample of responses click on the report on the left to read the full Action Plan

Actions

Work is on-going between outpatients and the speciality teams to improve the outcome sheet completed by the medical staff at end of appointment that determines next appointment time.

Outpatient CSU to identify pathway and best number to provide to patients so that the message gets to correct team.

Information passed to Boots dispensing manager for consideration.