Care at Home Report 2017
This was a follow to the Homecare work we carried out in early 2016. We worked in partnership with Leeds City Council (LCC) to repeat the telephone surveys to see what changes had been made and if things had improved for service users and their families. We spoke to 134 service users and/or their families about the homecare service that they received.
Care at Home Report
This project was a follow up to the homecare surveys that we carried out in early 2016. Following the previous homecare report key areas for improvement were identified and recommendations made to address these.
Highlights
All care agencies need to review their management and office functions to ensure that they are communicating effectively, well organised and responsive to the needs of service users.
There needs to be a set of clear quality standards for all agencies to comply with. These standards should be monitored and enforced by the agencies and LCC.
All agencies to review the recruitment and retention of staff. When there is a large rotation of carers, this needs to be better managed to ensure minimum disruption for service users.